Redefining Business Approach

Community reach-out

Svatantra team regularly connects with the rural women customers to check on their health and how are they dealing with the lockdown.

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Digital interfaces & rethink business model

Innovation is at the heart of Svatantra’s core value. In the past too Svatantra has been at the forefront of many new developments in the industry, such as 100% cashless disbursements and digitising the entire operational process. To further strengthen the financial inclusion and ease customers' way, teams are working on the cashless collection.

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Customer Outreach

With the onset of a severe lockdown, the team connected and interacted with clients, who opted for Mediclaim and of which 53 such families expressed their dire need of treatment and the mediclaim team insured that families could avail right treatment and hospitalisation.

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As a team, we are doing our best to sail through this moment of unprecedented times for the first time. Measures are taken to ensure that the employees, irrespective of their location feels safe and secure about their work and stay connected with a common cause of emerging as winners when the dust settles down.

Seamless transition

Teams are constantly communicating with employees, as Work from home for such an extended period is a unique experience to everyone. It is therefore of topmost importance to handhold them through this journey. Timely e-mailers and phone calls are made to communicate with employees. Team also ensured that employees are provided with workstation set-up with equipment such as Laptops, Desktop, Printers, Wi-Fi dongles, etc. In geographies where Government has permitted some movement and offices have started their limited operations adequate health measures are been taken, regular circulars are being sent urging them to take all the health related precautions.

Engaged and productive workforce

Learning and development of team members has also been an important priority, various courses are made available to employees via Svatantra’s E-learning platform and other online learning platforms.

Svatantra’s Got Talent

Another great initiative to connect employees through their creative expressions.

Stories of Inspiration – Prerna

We are glad to share stories of such people and their family, who are also Svatantra employees, working relentlessly to help people in such unprecedented times and in their own capacity adding value to their locality.

Above all employees stepped to the fore with a desire to contribute a part of their salaries to the PM cares fund, a fund was set-up with all the Svatantra Employees and contribution was made to this effect.